[TO BE CONFIRMED] This page is a template. Replace every bracketed placeholder before launch.
Return window
You can request a return within [X] days of delivery. [TO BE CONFIRMED]
Condition
[TO BE CONFIRMED: e.g. items must be unused or lightly tried, clean, and returned with all accessories and original packaging.]
How to start a return
- Email kilnknee@gmail.com with your order number and reason for return.
- We will reply with return instructions and the return address: [RETURN ADDRESS TO BE CONFIRMED].
- Once we receive and check the item, we will issue your refund to the original payment method within [X] business days.
Return shipping
[TO BE CONFIRMED: who pays return shipping.]
Damaged or faulty items
If your KILN Knee arrives damaged or stops working, contact us within [X] days with your order number and a photo, and we will make it right. [Warranty terms TO BE CONFIRMED]